EXPLORING THE ROLE OF ORGANIZATIONAL SUPPORT SYSTEMS IN ENHANCING WORK-FROM-HOME EFFICIENCY AMONG IT EMPLOYEES

Abstract

The rapid transition to work from home during the COVID-19 pandemic has fundamentally transformed workplace dynamics, emphasizing the critical role of Organizational Support Systems (OSS) in maintaining employee productivity, engagement, and well-being. This study investigates the influence of Organizational Support Systems (OSS) on Work-From-Home (WFH) Efficiency among IT employees, integrating the Job Demands-Resources (JD-R) Model and Social Exchange Theory (SET) to provide a comprehensive framework. The research identifies how OSS reduces job demands, enhances job resources, and fosters Perceived Organizational Support (POS), ultimately driving WFH outcomes. A cross-sectional quantitative research technique was used to gather data from 398 IT professionals employed in work from home. The direct, indirect, and mediating influences were revealed using a structural equation modelling (SEM) on OSS, job demands, job resources, POS and WFH Efficiency. Such evidence confirms that OSS reduces job demands and increases job resources, which mitigates stressors and challenges of a work from home environment. OSS also directly affected POS positively and played a significant mediatory role in the relationships of OSS, job demand, job resources, and WFH Efficiency. Higher levels of POS strengthened the positive relationships between job resources and job performance and engagement, and weakened the negative relationships between job demands and job performance and engagement. The results demonstrated a duality of OSS regarding in-structural challenges (job demands and resources) and relational dynamics (POS).